Member Services
REQUEST TO FREEZE OR CANCEL
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FREEZING YOUR MEMBERSHIP
You may freeze your City Fitness and Thrive membership for a fee of $5/bi-weekly. You may request to freeze your membership for up to 3 months (6 bi-weekly payments). Please note that we require 14 days notice to freeze your membership.
- Membership freeze requests require 14 days notice in advance of your bill date before being effective.
- Membership freezes must begin and end on a bill date. While in a membership freeze, a member cannot cancel their membership until it is reinstated to active status.
- You may freeze your membership for a fee of $5 bi-weekly for up to 6 billing cycles, per calendar year.
- At the end of your freeze, your account will be returned to active status and your regular bi-weekly billing will resume.
How to Freeze Your Membership
- Click here to freeze your membership.
- Click sign in at the top right corner of the page.
- Click Log in with password.
- Enter your login information and click Log in.
- Click on your name at the top right corner of the page.
- Click on Memberships, then select the membership you would like to manage.
- Click Freeze.
- Select the freeze start and end dates, then click Continue to Freeze.
Using the App
- Click My Account.
- Click My Memberships, then click the three dots next to the membership you would like to manage.
- The option to freeze your membership will appear at the bottom of the screen.
CANCELING YOUR MEMBERSHIP
Cancelling your CF and/or Thrive membership would subject you to enrollment fees and any new membership rates if you decide to return at a later date. That’s why we offer the option to freeze your membership instead of cancelling (see above for more details).
Please remember that we require 30 days notice for cancellation, which means that you are responsible for any payments that occur within 30 days of your request to cancel. If applicable, cancellation fees must be paid before your final usage date. All fees and outstanding dues must be paid in order for the cancellation to take effect. If your membership is frozen at the time of your cancellation request, it will be unfrozen in order to process the cancellation.
How to Cancel Your Membership
- Click here to cancel your membership.
- Click sign in at the top right corner of the page.
- Click Log in with password.
- Enter your login information and click Log in.
- Click on your name at the top right corner of the page.
- Click on Memberships, then select the membership you would like to manage.
- Click Cancel.
- Select the your reason for canceling, then click Proceed to cancel. NOTE: If any buyout fee is charged, it will be shown on the screen.
Using the App
- Click My Account.
- Click My Memberships, then click the three dots next to the membership you would like to manage.
- The option to cancel your membership will appear at the bottom of the screen.
FREEZING YOUR MEMBERSHIP
You may freeze your City Fitness and Thrive membership for a fee of $7.50 / bi-weekly. You may request to freeze your membership for up to 3 months (6 bi-weekly payments). Please note that we require 14 days’ notice to freeze your membership.
- Membership freeze requests require 14 days’ notice in advance of your bill date before being effective.
- Membership freezes must begin and end on a bill date. While in a membership freeze, a member cannot cancel their membership until it is reinstated to active status.
- You may freeze your membership for a fee of $7.50 bi-weekly for up to 6 billing cycles, per calendar year.
- At the end of your freeze, your account will be returned to active status, and your regular bi-weekly billing will resume.
How to Freeze Your Membership
- Complete the Freeze or Cancel request form below.
- When asked what you’d like to do, select Freeze.
- Choose the date you’d like your freeze to begin.
- Let us know the reason for your freeze request.
- Submit the form. Your request is sent directly to our billing team, who will confirm your freeze and its effective dates.
CANCELING YOUR MEMBERSHIP
Cancelling your CF and/or Thrive membership would subject you to enrollment fees and any new membership rates if you decide to return at a later date. That’s why we offer the option to freeze your membership instead of cancelling (see above for more details).
Please remember that cancellation requires notice, which means you are responsible for the bi-weekly payments that fall within your notice period. If you are in the first half of your membership term, cancellation requires two bi-weekly payments; if you are in the second half of your term, it requires one bi-weekly payment. If applicable, cancellation fees must be paid before your final usage date. All fees and outstanding dues must be paid in order for the cancellation to take effect. If your membership is frozen at the time of your cancellation request, it will be unfrozen in order to process the cancellation.
How to Cancel Your Membership
- Complete the Freeze or Cancel request form below.
- When asked what you’d like to do, select Cancel.
- Choose the date you’d like your cancellation to take effect.
- Let us know the reason for your cancellation.
- Submit the form. Your request is sent directly to our billing team, who will process your cancellation and confirm your final billing and usage dates.
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