Member Guide

MYZONE is a fitness tracker and corresponding app that tracks and analyzes your heart rate, effort, and calories during any kind of workout. The app also connects you to other users, so you can participate in friendly competitions and cheer each other on.

We support MYZONE technology at every club, and use it to enhance your experience in our WE/FIT and Thrive training programs.

If you’re interested in purchasing a MYZONE, please ask a front desk associate for assistance.

After receiving your device, you’ll need to register it online, download the app, and sync it to your unique heart rate. Instructions come with your MYZONE. When asked for a facility code, use “CITYUS001”.

Members and guests are required to wear athletic attire as determined suitable in City Fitness’ sole discretion. You must wear closed-toe shoes on the gym floor unless noted in a specific area such as the olympic weight lifting platforms or Focus studios. Members and guests attire must be considered appropriate, modest and proper, to be determined by City Fitness’ discretion.

As a courtesy to other members and guests, you may not speak on your cell phone or utilize any video chat application while in any club workout area. Extended cell phone usage – e.g. browsing or texting – that limits or prohibits another member’s use of equipment or space is prohibited.

You may take photos or videos in public areas of the club solely for personal use. You may not intentionally film another individual without their permission. Professional or commercial photography or videography requires written authorization from City Fitness. This includes but is not limited to taking any photos or video in clubs to promote you or any third party’s business, products or services. Use of any lighting, tripods or other such equipment is prohibited, unless given written authorization from City Fitness.

Minors under 16 years of age are not permitted to use club facilities. Minors under the age of 18 may only use a club facility if their parent or legal guardian has signed the appropriate waiver on behalf of the minors.

Use of personal trainers who are not employed by City Fitness is strictly prohibited at all club facilities. You may not provide personal training services to, or receive personal training services from, any other member or guest.

Firearms and other weapons are strictly prohibited from being brought into club facilities, even if you have a permit to carry a concealed weapon.

Illegal drugs and substances are strictly prohibited from being brought into club facilities.

Members or guests may not bring any animal into a club facility unless it is a service animal performing its duties in the care of a person who requires its assistance. All exempt service animals must be licensed, have identification tags and must remain leashed.

ANNUAL FACILITY ENHANCEMENT FEE 

At City Fitness, one of our core values is providing you with cutting-edge resources to help you achieve your goals. We’re constantly upgrading our facilities based on the latest fitness technology, as well as popular requests from members.

To that end, City Fitness charges an annual facility enhancement fee of $59 (members who joined before Dec. 9, 2019 are locked in at a lower rate). The fee is automatically added to our Capital Improvements fund, which we use to make upgrades that are above and beyond the day-to-day upkeep of our clubs. The fee will be automatically drafted from your account 90 days after the start date of your membership and then on the anniversary of that date for so long as you remain a member.

Remember, you have a say in what upgrades we make. Submit your feedback here.

AUTO-RENEW TO MONTHLY MEMBERSHIP 

If you have a term membership, your membership will automatically renew at the end of your term as a monthly membership at the membership rate on your account. To avoid this automatic renewal, you must submit a membership cancellation request at least 30 days before the end of your term membership.

RESERVATION NO-SHOW

Out of respect for all of our members, we have a Reservation No-Show Fee for all classes and sessions that allow reservations. This Fee will be debited automatically from your bank account or credit card on file for missed reservations based on the following criteria:

Cancellations less than 30 minutes prior to class start time will result in a $5 fee.

Reservations can be canceled through the City Fitness app or by calling the club and speaking with a CF Representative.

DROP-IN FEE

A $20 Drop In Fee will be charged for each studio class attended outside of your membership access. This Fee will be debited automatically from your bank account or credit card on file.

MEMBERSHIP CANCELLATION POLICY 

All memberships can be cancelled for any reason* upon providing 30-days notice to City Fitness.

To be effective, all cancellations must be done in one of the following three ways:

• Filling out a membership cancellation request form in person at a City Fitness location.
• Filling out an online membership cancellation request form on the City Fitness website.
• By stating in a letter that you wish to cancel, sent by certified mail return receipt requested, and mailed to the City Fitness location at which you started your membership.

No cancellations will be accepted via telephone or email. A member may not cancel their membership while their account is in freeze status. Cancellations will only be effective upon payment of all outstanding fees and dues. Members shall be responsible for any bi-weekly invoices that fall within the 30-day cancellation period. For online cancellations, you will receive an email confirmation once your cancellation request has been reviewed. If you do not receive an email within 72 hours of submitting the request, please contact us immediately.

For cancellation of term memberships, members will be subject to an early termination fee as follows:

• If you are in the first half of your membership term, there will be a $100 early termination fee.
• If you are in the second half of your membership term, there will be a $50 early termination fee.

* Does not apply to cancellations due to certain member relocations, club closure, disability or death. See your membership contract for details. 

MEMBERSHIP FREEZE POLICY 

If you cancel your membership, and then decide to re-join later, you may be subject to enrollment fees and new membership rates. That’s why we offer the option to freeze your membership instead of cancelling.

You can freeze for up to 6 months for only $2.50 bi-weekly by filling out the freeze request form at cityfitness.com/cancellation-request. You can also make a freeze request in person at the club.

Membership freezes must begin and end on a bill date. You must submit your freeze request at least seven days before the billing date that you want the freeze to begin on. After the freeze period, your account will be returned to active status and the original bi-weekly billing designated by your membership contract will resume.

You may not use a City Fitness club or its amenities while your account is in a freeze status. While in a membership freeze, a member cannot cancel their membership until it is reinstated to active status. If you want to reinstate your active membership before the end of your freeze period, you can do so in person or by submitting a billing inquiry at cityfitness.com/billing-inquiry.

Note: If you have a note from your physician stating that you have a medical condition that prevents you from participating in physical activity, you may freeze your membership for up to 6 months without charge. In all other cases, you may freeze your membership for a fee of $2.50 per bi-weekly billing cycle for up to 6 months.

MEMBERSHIP DOWNGRADE

If you wish to downgrade your membership to a lower membership type, you will be responsible for the following downgrade fee:

• If you are in the first half of your term, there will be a $50 downgrade fee ($75 if downgrading from Training+).

• If you are in the second half of your term, there will be a $25 downgrade fee ($50 if downgrading from Training+).

MEMBERSHIP TRANSFER

If you wish to transfer your single site membership to a different club, you will be responsible for a $15 transfer fee. You will be subject to the rates of the intended club at that time.

NO VERBAL AGREEMENTS 

At City Fitness, we do not honor any verbal agreements. All terms must either be in your membership contract or pursuant to a Member Addendum Form, signed by both parties and scanned into your MyiClubOnline account, with a copy emailed to you.

COPY OF YOUR CONTRACT 

After you have become a member of City Fitness, you will be emailed a copy of your membership contract. There is also a copy of your contract in your MyiClubOnline account.

CF/THRIVE FREEZE POLICY 

You must cancel or freeze CF/THRIVE Training separately. Thirty days notice is required. Contact your trainer for the appropriate forms. If you are seeking a medical freeze, please be prepared to present a doctor’s note.

Sessions must be cancelled at least 24 hours ahead of time to avoid being charged for that session. Should you need to cancel, contact your trainer for assistance.